Austin, Texas, New York, New York

Account Director

StitcherAds is a full-funnel social advertising software—meaning, we help advertisers better automate, optimize, and scale their campaigns on Facebook & Instagram. We’re an official Facebook & Instagram Marketing Partner, working closely with the Facebook team to continue to build upon their ad tech to better serve clients in retail, eCommerce, and travel. We work with some of Facebook’s largest advertisers like Saks Fifth Avenue and Hotels.com, with the constant goal of providing innovative, flexible technology that drives the best ad performance with the least effort. We’re a multinational organization, with StitcherAds offices and team members across Austin, New York, Dublin, Waterford, and London.

StitcherAds is hiring an Account Director to join & help lead our Customer Success team. You’ll work closely with the rest of the Success team to manage customers’ performance marketing on social media, oversee strategic communications with customers and be able to speak to performance effectively. This role does not entail any sharing, post engagement, community building or other broader “social” responsibilities – we are all about increasing revenue and conversions for our Retail, eComm and Travel customers through a strategic, data-driven and analytical approach.

 

Responsibilities:

  • Oversee & lead Campaign/Account Managers in their campaign & account management duties
  • Delegate campaign management & technical tasks to Campaign/Account Managers
  • Analyze direct response performance & compile custom reporting according to customer needs
  • Create, edit, optimize and scale social media campaigns based off complex performance trends
  • Train self-serve users in how to best use the StitcherAds software
  • Assist with back-end process such as feed mapping, creative scoping and more
  • Troubleshoot technical assets such as product catalogs, FB pixels, offline data sets and more
  • Provide regular feedback to product team sourced from customers & your own experience
  • Communicate regularly with stakeholders of your accounts on performance, measurement, testing plans, creative opportunities and more
  • Occasional travel (5-10/yr) to meet customers & present on results, strategy & future plans

 

Job Requirements:

  • At least 5 years of paid Facebook advertising & campaign management experience
  • Understanding & experience with performance marketing goals & methods – ROAS, Dynamic Ads, omnichannel strategies, etc
  • Trustworthy in managing larger ad budgets and meeting deadlines with 100% consistency
  • Substantial analytical & spreadsheet/Excel skills
  • Proactive approach to identifying and solving issues
  • Effective communication skills both written and verbal with considerable attention to detail
  • Ability to thrive in a dynamic, fast paced startup environment
  • Good knowledge around Instagram, Twitter and Pinterest performance marketing is a plus
  • Experience with 3rd party social platforms (especially StitcherAds) is a plus
  • History of managing a small team is a plus

 

Benefits:

  • Full-time, competitive salary based on experience
  • 20 vacation days
  • Fully covered medical, dental, and vision
  • The tech setup you need to be successful
  • A friendly and flexible work environment
  • Offices in downtown Austin and midtown NYC

 

This role is based in either our Austin or New York office. To apply, please send your resume to jobs@stitcherads.com.